Privacy Policy
At Caring Arms we are committed to protecting the privacy and personal information of our users. This Privacy Policy outlines the types of information we collect, how we use and store that information, and the choices you have regarding your personal data. By accessing or using our services, you agree to the terms outlined in this policy.
- Information We Collect:
1.1 Personal Information: We may collect personal information, such as your name, address, email address, phone number, and other contact details when you voluntarily provide it to us.
1.2 Sensitive Information: As a disability supporting service, we may collect sensitive information related to your disability, health condition, or other relevant details, only with your explicit consent.
1.3 Usage Information: We may collect information about how you use our services, including IP addresses, device information, browser type, operating system, referring pages, and access times. This data helps us improve our services and enhance your user experience.
1.4 Cookies and Similar Technologies: We may use cookies and similar technologies to collect information about your interactions with our website or mobile applications. These technologies help us customize and improve your experience, as well as analyse usage patterns.
- Use of Collected Information:
2.1 Provision of Services: We use the information we collect to provide and improve our services, respond to your inquiries, and fulfil your requests. This includes maintaining your user account, communicating with you, and delivering the support and assistance you require.
2.2 Personalization: We may use the information to personalize your experience with our services, such as tailoring recommendations, content, and features based on your preferences and needs.
2.3 Research and Analytics: We may analyse aggregated and anonymised data to conduct research, understand trends, and improve our services. This data will not contain any personally identifiable information.
2.4 Legal Compliance: In certain cases, we may be required to process and retain your information to comply with legal obligations, regulatory requirements, or enforceable governmental requests.
- Data Sharing and Disclosure:
3.1 Service Providers: We may engage trusted third-party service providers to assist us in delivering our services and managing our operations. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to maintain its confidentiality.
3.2 Legal Requirements: We may disclose your personal information if required by law, legal process, or governmental request, or as necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
3.3 Consent: We will obtain your explicit consent before sharing any sensitive information with third parties unless otherwise required by law.
- Data Security:
We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure. While we strive to protect your data, we cannot guarantee the absolute security of any information you transmit to us.
- Your Rights and Choices:
5.1 Access and Correction: You have the right to access, correct, update, or delete your personal information. You can do this by contacting us through the provided contact details.
5.2 Marketing Communications: You have the option to opt-out of receiving marketing communications from us by following the unsubscribe instructions included in each communication.
- Children’s Privacy:
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe we have inadvertently collected information from a child, please contact us to request its deletion.
- Changes to the Privacy Policy:
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting